Scheduled Maintenance Details

This page contains all current information on the status of this scheduled maintenance.



Start

2020-05-17 00:00:00 CDT


End

2020-05-17 06:00:00 CDT


Severity

Major Outage


Current Status

Completed


Impact Analysis

The maintenance is expected to take up to 4 hours. Customer environments will be offline during this maintenance. Due to the infrastructure changes involved this is considered a high risk event.


Coordinator

James Wood (james.wood@caltech.com)


Description

CalTech Data Center Engineers will perform maintenance on the above scheduled date at our Austin Data Center during our high risk maintenance window. The maintenance window begins at 12:00 AM CT and ends by 6:00AM CT. A “Completed” message will be sent out once maintenance has finished and we’ve verified that services are online. The planned maintenance has been reviewed and approved as part of our change management process.

During this maintenance, we will perform a Disaster Recover (DR) test of our Austin Data Center. Systems in this facility will be unavailable for an extended period of time as we failover to our DR facility to test our procedures and verify our redundant systems work as expected. The results of the testing will be documented and shared in a letter to be provided as part of our annual due diligence packet.

Thank you,

Director of Data Center Services


Timeline

2020-05-17 00:00:00 CDT

Maintenance starting.