Incident Details

This page contains all current information on the status of this incident.



Start

2020-11-17 10:16:00 CST


End

2020-11-17 12:06:31 CST


Severity

Minor Outage


Current Status

Resolved


Services Impacted

- CalTech NOC


Impact Analysis

Clients who attempt to log in to the NOC may not be able to


Coordinator

Pat Moore


Description

Hello!
CalTech is currently experiencing an issue where clients who attempt to log in to the NOC may not be able to. The symptoms are that the application will not proceed after inserting credentials and MFA token. The issue has been identified by our internal team and we will provide an update as we have more information and when the issue is resolved. If you have any questions or concerns, please email tickets@caltech.com or call 325-223-6100.
Thank you!
CalTech Team



Timeline

2020-11-17 12:06:31 CST

Our team has determined the cause of the issue and it has been resolved. Access to the NOC should now be working properly. If you have any questions or concerns, please email tickets@caltech.com or call 325-223-6100.
Thank you!
CalTech Team