Incident Details

This page contains all current information on the status of this incident.


2020-10-14 10:00:00 CDT




Minor Performance Issue

Current Status


Services Impacted

- Office 365 Services

Impact Analysis

MS globally disabled auto forwarding to external domains in 0365. CalTech is reviewing the best way to remediate and remain secure.


Michael Adams



We wanted to inform you that Microsoft has recently adjusted the default security settings within O365. Specifically, forwarding emails to external domain has been disabled unless it was already explicitly set to allow. CalTech has been discussing the best way to approach this so our customers can maintain communication external forwarding (while maintaining the current security posture).
Please consult with any users who may have email set auto forwarding to an external contact such as a vendor, contractor etc., and send their email addresses to From there, we will take the appropriate steps to ensure these can be delivered.

If you have any questions or concerns, please email or call 325-223-6100.

Thank you!
CalTech Team