Incident Details

This page contains all current information on the status of this incident.



Start

2020-10-14 09:00:00 CDT


End

2020-10-21 15:18:44 CDT


Severity

Minor Performance Issue


Current Status

Resolved


Services Impacted

- Email Filtering


Impact Analysis

Some users are intermittently receiving bounceback/undeliverable messages


Coordinator

Michael Adams


Description

Hello.

CalTech is monitoring intermittent bounceback/undeliverable emails for some customers utilizing Zix. Zix is aware and we currently have an active ticket open with their support team. We will send updates as we have more information and when the issue is resolved.

If you have any questions or concerns, please email tickets@caltech.com or call 325-223-6100.

Thank you!
CalTech Team



Timeline

2020-10-21 15:18:44 CDT

The intermittent issues with bounceback and linkprotect has been resolved.