Incident Details

This page contains all current information on the status of this incident.



Start

2020-10-13 10:30:00 CDT


End

2020-10-13 15:57:00 CDT


Severity

Minor Performance Issue


Current Status

Resolved


Services Impacted

- Email Filtering


Impact Analysis

Users will get an "invalid response from filter engine error". If the user knows the link is safe, they can still click "proceed to link".


Coordinator

Michael Adams


Description

Hello!

CalTech is currently monitoring a global issue with Zix Link Protect. Users will get an "invalid response from filter engine error". If the user knows the link is safe, they can still click "proceed to link". We currently have a high priority ticket open with Zix who is aware and actively working to resolve the issue. We will send updates as we have more information or when the issue is resolved.

If you have any questions or concerns, please email tickets@caltech.com or call 325-223-6100.

Thank you!
CalTech Team